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Performance & KPIs

Track what matters, fix what doesn't — across every branch and every team.

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KPI Performance Tracking

KPI Performance Tracking

Omnichannel order view

Set, monitor, and act on KPIs across your entire workforce — individual, team, and branch-level performance visible in one dashboard, updated in real time.

All your in-store, online, and call center orders in one live feed — no switching between systems, no missed orders.

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Performance-Based Task Allocation

Performance-Based Task Allocation

Customer profiles

Assign tasks to the right people based on their performance history and current capacity — automatically, without relying on manager instinct or manual coordination.

See every customer's full purchase timeline, channel preferences, and lifetime value at a glance.

AI-Powered Productivity Analysis

AI-Powered Productivity Analysis

AI task assignment

OSS uses AI to surface productivity patterns across your workforce — identifying high performers, bottlenecks, and improvement opportunities before they become operational problems.

Automatically assigns tasks to the right staff member based on availability, role, and branch — no manual delegation needed.

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Scores productivity per employee and per branch

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Scores productivity per employee and per branch

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Surfaces underperformance automatically

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Provides actionable recommendations for managers

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Tasks Management

Tasks Management

Inventory intelligence

Manage and track team tasks across all branches from one place — assign, prioritize, and monitor completion without chasing progress through WhatsApp threads.

Track stock levels across every branch and get restocking alerts before you run out.

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Performance Benchmarking

Performance Benchmarking

AI recommendation engine

Set performance benchmarks per role and per branch — measure how each team member tracks against them over time and identify where intervention is needed.

Sends personalized marketing messages to existing customers based on their purchase history — automatically.

Power up your performance management with next-gen AI capabilities

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AI Productivity Intelligence

OSS doesn't just track performance — it analyzes patterns across your workforce and tells managers exactly where to focus their attention.

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Smart Task Assignment

Tasks go to the right people automatically — based on live performance data, not org chart assumptions.

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Arabic & English Interface

Your managers and HR teams work in the language they're most comfortable with — no friction in day-to-day performance management.

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Branch-Level Accountability

Each branch manager sees their own team's performance — head office sees the full picture across all locations.

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API Integrations

Connect OSS performance data to your existing HR, payroll, and ops tools without friction.

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The performance management platform built for multi-location teams

OSS gives your managers the data and tools to run high-performing teams — AI surfaces the issues, the platform handles the allocation, and your people get the feedback they need to improve.

HR managers

Operations managers

Branch managers

Retail chains

Pharmacy operators

COOs

Trusted by businesses across the Kingdom

Emily Ray
Sofia Delgado
Ryan Chen
Jessica Moore
Alex Romero

Delivery coordination used to mean a dozen WhatsApp groups. Dispatch, tracking, and returns all live in one place now.

Fleet Manager