CyberAgora
Omni-Channel
Omni-Channel
Operations
Operations
Simplified
Simplified
Simplify complex workflows. OSS unifies operations, customer experience, and logistics into one system.
Simplify complex workflows. OSS unifies operations, customer experience, and logistics into one system.
Simplify complex workflows. OSS unifies operations, customer experience, and logistics into one system.
0.0M+
0.0M+
Unique users and touchpoints orchestrated on OSS
Unique users and touchpoints orchestrated on OSS
Unique touchpoints orchestrated on OSS
FEATURES
From unified order flows to AI-powered operations, every feature is built to sharpen efficiency, cut friction, and keep your entire business moving in perfect sync.
FEATURES
From unified order flows to AI-powered operations, every feature is built to sharpen efficiency, cut friction, and keep your entire business moving in perfect sync.
OUR SUITES
All in One Place
Take control of your operations with 4 suites of powerful tools designed to help you manage of your company.
OUR SUITES
All in One Place
Take control of your operations with 4 suites of powerful tools designed to help you manage of your company.
OUR SUITES
All in One Place
Take control of your operations with 4 suites of powerful tools designed to help you manage of your company.
Order Management
Real-Time Logistics
Returns & Exchange
Omni-Channel Operations Suite
Simplify every step of your operation. Streamline complex workflows — from order orchestration to fulfillment — through one connected hub.
Omni-Channel Operations Suite
Simplify every step of your operation. Streamline complex workflows — from order orchestration to fulfillment — through one connected hub.
Omni-Channel Operations Suite
Simplify every step of your operation. Streamline complex workflows — from order orchestration to fulfillment — through one connected hub.
AI CRM
Customer Personas
Engagement Analytics
Customer Experience Suite
Deliver experiences that truly connect. Use AI and data to understand, engage, and retain your customers with precision.
Customer Experience Suite
Deliver experiences that truly connect. Use AI and data to understand, engage, and retain your customers with precision.
Customer Experience Suite
Deliver experiences that truly connect. Use AI and data to understand, engage, and retain your customers with precision.
Forecasting & Scheduling
KPI Tracking
Task Automation
Workforce Suite & HR
Empower teams, maximize productivity. OSS brings intelligence to workforce management — helping teams perform smarter, not harder.
Workforce Suite & HR
Empower teams, maximize productivity. OSS brings intelligence to workforce management — helping teams perform smarter, not harder.
Workforce Suite & HR
Empower teams, maximize productivity. OSS brings intelligence to workforce management — helping teams perform smarter, not harder.
Inventory Tracking
Stock Synchronization
AI Delivery Routes
Logistics & Inventory Suite
Stay in control — from warehouse to last mile. Gain full visibility across your supply chain with automation and AI intelligence.
Logistics & Inventory Suite
Stay in control — from warehouse to last mile. Gain full visibility across your supply chain with automation and AI intelligence.
Logistics & Inventory Suite
Stay in control — from warehouse to last mile. Gain full visibility across your supply chain with automation and AI intelligence.
and 270+ more…
Smart Orchestration
Coordinate every moving part of your operation automatically — from order routing to task assignment — all in real time.
Dynamic Pricing Engine
Adjust prices automatically based on stock, demand, and performance metrics for maximum profitability.
Partner Portal
Collaborate with vendors and 3PLs securely through dedicated partner dashboards and shared data streams.
Predictive Demand Planning
Forecast customer demand with AI-driven accuracy to reduce stockouts, overstocks, and last-minute logistics costs.
Live Operations Feed
Monitor every order, delivery, and update as it happens — a live command center for your entire workflow.
Customizable Dashboards
Tailor your dashboard to display the information most relevant to you, streamlining your workflow and boosting productivity.
Smart Ticket Routing
Convert customer complaints and survey inputs into tickets automatically, sent to the right department.
Real-Time Alerts
Receive instant notifications about critical activities, updates, or changes, keeping you always informed and in control.
Advanced Analytics
Leverage powerful analytics tools to track performance, identify trends, and make data-driven decisions that optimize your strategy.
Smart Orchestration
Coordinate every moving part of your operation automatically — from order routing to task assignment — all in real time.
Dynamic Pricing Engine
Adjust prices automatically based on stock, demand, and performance metrics for maximum profitability.
Partner Portal
Collaborate with vendors and 3PLs securely through dedicated partner dashboards and shared data streams.
Smart Orchestration
Coordinate every moving part of your operation automatically — from order routing to task assignment — all in real time.
Dynamic Pricing Engine
Adjust prices automatically based on stock, demand, and performance metrics for maximum profitability.
Partner Portal
Collaborate with vendors and 3PLs securely through dedicated partner dashboards and shared data streams.
AI Customer
Engagement
With regular updates and new features based on user feedback, we ensure that the app evolves with your needs and keeps up with the latest in financial trends.
INTEGRATIONS
Integrations? Effortless.
OSS connects seamlessly with your existing ecosystem—ERPs, POS, logistics tools, and data platforms—so you can manage everything from one place.
SAP
ChatGPT
Magento
nphies
MS Dynamics 365
Customizable Dashboards
Delivery Apps
Logistics Providers
TESTIMONIALS
Excellence Delivered
See how industry leaders are achieving their goals with OSS. Read their experiences and success stories.
TESTIMONIALS
Excellence Delivered
See how industry leaders are achieving their goals with OSS. Read their experiences and success stories.
TESTIMONIALS
Excellence Delivered
See how industry leaders are achieving their goals with OSS. Read their experiences and success stories.
500,000,000+ SAR in sales orchestrated through OSS
500,000,000+ SAR in sales orchestrated through OSS
500,000,000+ SAR in sales orchestrated through OSS
706% Growth in Online Orders
706% Growth in Online Orders
706% Growth in Online Orders
Partnering with United Pharmacies has been a defining milestone for CyberAgora. Together, we’ve demonstrated how Saudi-built technology can unify operations, enhance customer experiences, and set a new standard for digital transformation in retail.
Omar Yassin
CyberAgora CEO, Founder
Reduced delivery times from 24 hours to 2 hours
Reduced delivery times from 24 hours to 2 hours
Reduced delivery times from 24 hours to 2 hours
Millions of unique customer & loyalty profiles
Millions of unique customer & loyalty profiles
Millions of unique customer & loyalty profiles
PRICING
Flexible Plans
Choose the plan that suits your needs, from Mini to Pro, offering the right balance of features and value.
PRICING
Flexible Plans
Choose the plan that suits your needs, from Mini to Pro, offering the right balance of features and value.
PRICING
Flexible Plans
Choose the plan that suits your needs, from Mini to Pro, offering the right balance of features and value.
Mini
Free
Perfect for individuals or small projects with essential features.
Basic
Contact Us
Ideal for growing teams with core tools and functionality.
Pro
POPULAR
Contact Us
Advanced features and higher limits for scaling businesses.
Mini
Free
Perfect for individuals or small projects with essential features.
Basic
Contact Us
Ideal for growing teams with core tools and functionality.
Pro
POPULAR
Contact Us
Advanced features and higher limits for scaling businesses.
Mini
Free
Perfect for individuals or small projects with essential features.
Basic
Contact Us
Ideal for growing teams with core tools and functionality.
Pro
POPULAR
Contact Us
Advanced features and higher limits for scaling businesses.
General
Mini
Basic
Pro
750
transactions
750
transactions
750
transactions
3000
transactions
3000
transactions
3000
transactions
15000+
transactions
15000+
transactions
15000+
transactions
Basic
authentication
Basic
authentication
Basic
authentication
Two-Factor
authentication
Two-Factor
authentication
Two-Factor
authentication
SSO
authentication
SSO
authentication
SSO
authentication
Default
notifications
Default
notifications
Default
notifications
Custom
notifications
Custom
notifications
Custom
notifications
Custom
notifications
Custom
notifications
Custom
notifications
Features
Mini
Basic
Pro
Yes
CRM
Yes
CRM
Yes
CRM
Yes
CRM
Yes
CRM
Yes
CRM
Yes
AI-Powered CRM
Yes
AI-Powered CRM
Yes
AI-Powered CRM
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Order Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
Yes
Logistics Management System
No
Staff & Attendance Monitoring
No
Staff & Attendance Monitoring
No
Staff & Attendance Monitoring
Yes
Staff & Attendance Monitoring
Yes
Staff & Attendance Monitoring
Yes
Staff & Attendance Monitoring
Yes
Staff & Attendance Monitoring
Yes
Staff & Attendance Monitoring
Yes
Staff & Attendance Monitoring
Daily
cloud sync
Daily
cloud sync
Daily
cloud sync
Per transaction
cloud sync
Per transaction
cloud sync
Per transaction
cloud sync
Per transaction
cloud sync
Per transaction
cloud sync
Per transaction
cloud sync
Default
dashboard
Default
dashboard
Default
dashboard
Default
dashboard
Default
dashboard
Default
dashboard
Custom
dashboard
Custom
dashboard
Custom
dashboard
Monthly
analytics
Monthly
analytics
Monthly
analytics
Weekly
analytics
Weekly
analytics
Weekly
analytics
Custom
analytics
Custom
analytics
Custom
analytics
No
API integration
No
API integration
No
API integration
Yes
API integration
Yes
API integration
Yes
API integration
Yes
API integration
Yes
API integration
Yes
API integration
Support
Mini
Basic
Pro
24h
support
24h
support
24h
support
12h
support
12h
support
12h
support
24/7 Live
support
24/7 Live
support
24/7 Live
support
Need something special?
Our new custom plans unlock advanced features and expanded limits, making them ideal for startups, growing teams, and businesses with unique requirements.
HELP CENTER
Frequently Asked Questions
Explore our comprehensive Help Center for easy access to troubleshooting tips, FAQs, and step-by-step guides.
What is OSS?
OSS (Operations Success System) is a modular SaaS platform developed by CyberAgora, a Saudi software house. It’s built to enhance operational efficiency, empower workforces, and drive business growth, with specialized tools for workforce management, customer experience, logistics, and omnichannel operations.
What are the main solutions provided by OSS?
OSS is divided into four core suites: Workforce Operations Suite – Payroll, performance, attendance, KPIs, knowledge base. • Customer Experience Suite – Centralized CRM, omnichannel tools, feedback systems. • Omnichannel Operations Suite – Unified customer journey, ecommerce CRM, analytics. • Logistics and Inventory Suite – Real-time tracking, AI-driven forecasting, coordination tools
Does OSS support AI-powered features?
Yes, OSS is built with AI at its core. It offers: • Lead Generation • Demand forecasting • Smart CRM profiling • Automation of repetitive operational tasks.
Which industries does OSS cater do?
OSS is designed to be industry-agnostic but is especially powerful for: • Retail & Ecommerce • Logistics & Supply Chain • Customer Service & Marketing • Hybrid businesses and multi-location enterprises • Any organization aiming to optimize internal operations and scalability
Can OSS integrate with existing systems?
Absolutely. OSS is designed for seamless integration with your current tech stack, ensuring unified workflows without disruptions.
Is training provided for new users?
Yes. OSS includes training and onboarding programs, documentation, and dedicated support to help teams adopt the platform quickly and efficiently.
HELP CENTER
Frequently Asked Questions
Explore our comprehensive Help Center for easy access to troubleshooting tips, FAQs, and step-by-step guides.
What is OSS?
OSS (Operations Success System) is a modular SaaS platform developed by CyberAgora, a Saudi software house. It’s built to enhance operational efficiency, empower workforces, and drive business growth, with specialized tools for workforce management, customer experience, logistics, and omnichannel operations.
What are the main solutions provided by OSS?
OSS is divided into four core suites: Workforce Operations Suite – Payroll, performance, attendance, KPIs, knowledge base. • Customer Experience Suite – Centralized CRM, omnichannel tools, feedback systems. • Omnichannel Operations Suite – Unified customer journey, ecommerce CRM, analytics. • Logistics and Inventory Suite – Real-time tracking, AI-driven forecasting, coordination tools
Does OSS support AI-powered features?
Yes, OSS is built with AI at its core. It offers: • Lead Generation • Demand forecasting • Smart CRM profiling • Automation of repetitive operational tasks.
Which industries does OSS cater do?
OSS is designed to be industry-agnostic but is especially powerful for: • Retail & Ecommerce • Logistics & Supply Chain • Customer Service & Marketing • Hybrid businesses and multi-location enterprises • Any organization aiming to optimize internal operations and scalability
Can OSS integrate with existing systems?
Absolutely. OSS is designed for seamless integration with your current tech stack, ensuring unified workflows without disruptions.
Is training provided for new users?
Yes. OSS includes training and onboarding programs, documentation, and dedicated support to help teams adopt the platform quickly and efficiently.
HELP CENTER
Frequently Asked Questions
Explore our comprehensive Help Center for easy access to troubleshooting tips, FAQs, and step-by-step guides.
What is OSS?
OSS (Operations Success System) is a modular SaaS platform developed by CyberAgora, a Saudi software house. It’s built to enhance operational efficiency, empower workforces, and drive business growth, with specialized tools for workforce management, customer experience, logistics, and omnichannel operations.
What are the main solutions provided by OSS?
OSS is divided into four core suites: Workforce Operations Suite – Payroll, performance, attendance, KPIs, knowledge base. • Customer Experience Suite – Centralized CRM, omnichannel tools, feedback systems. • Omnichannel Operations Suite – Unified customer journey, ecommerce CRM, analytics. • Logistics and Inventory Suite – Real-time tracking, AI-driven forecasting, coordination tools
Does OSS support AI-powered features?
Yes, OSS is built with AI at its core. It offers: • Lead Generation • Demand forecasting • Smart CRM profiling • Automation of repetitive operational tasks.
Which industries does OSS cater do?
OSS is designed to be industry-agnostic but is especially powerful for: • Retail & Ecommerce • Logistics & Supply Chain • Customer Service & Marketing • Hybrid businesses and multi-location enterprises • Any organization aiming to optimize internal operations and scalability
Can OSS integrate with existing systems?
Absolutely. OSS is designed for seamless integration with your current tech stack, ensuring unified workflows without disruptions.
Is training provided for new users?
Yes. OSS includes training and onboarding programs, documentation, and dedicated support to help teams adopt the platform quickly and efficiently.
AI-Powered Operations,
Unified and Optimized